Membership Policy

1. Freeze Policy

- Freeze for 1–3 months (max twice yearly). 30-day unfreeze required between requests.  

- Freeze fee applies;no membership benefits/points during freeze.  

- First payment must clear before freezing.  

2. Non-Transferable

- Credits and memberships cannot be shared, refunded, or transferred.

3. Cancellation

- 30-day notice via email required. No renewal within 365 days unless approved.  

- Unused credits expire 90 days post-cancellation.

4.Member Responsibilities

- Update contact/payment details promptly.  

- Replace declined cards to avoid automatic termination!after 10 failed charges.  

5. Spa Policies

- Guests must comply with rules. Management reserves the right to modify terms/pricing or refuse service.